Terms of Service

Terms of Service

Last Updated: May 13, 2026


Welcome to SweatWerx Studio, owned and operated by Wicked Hot Heated Fitness LLC. By using our facility, participating in our classes, or accessing our online booking platform, you agree to be bound by the following Terms of Service ("Terms"). Please read them carefully.


1. Acceptance of Terms

By creating an account, purchasing a membership, or attending a session, you agree to these Terms and all applicable laws. If you do not agree, you may not use our services.


2. Booking and Payments (Vagaro)

We use Vagaro as our third-party management platform for scheduling, billing, and member accounts.

  1. Account Responsibility: You are responsible for maintaining the confidentiality of your Vagaro login credentials.
  2. Payment: All fees are due at the time of purchase. You agree to provide valid payment information through the Vagaro portal.
  3. Automated Billing: If you enroll in a recurring membership, you authorize us to charge your saved payment method on file via Vagaro on a monthly basis until a formal cancellation request is processed.


3. Cancellation and Refund Policy

  1. Class Cancellation: To avoid a "Late Cancel" fee or forfeiture of a class credit, you must cancel or reschedule your reservation through Vagaro at least 24 hours before the start of class. Drop-in clients who do not show up without prior notice will incur a fee of $25. For monthly members, repeated no-shows will result in a $10 fee.
  2. Ongoing Membership Cancellation: In accordance with Massachusetts law, membership cancellation requests must be submitted in writing. Specific notice periods and "Buyer’s Remorse" windows are governed by the terms of your specific membership agreement.
  3. Consumer’s Right to Cancellation: You may cancel this contract without any penalty or further obligation by causing a written notice of your cancellation to be delivered in person or postmarked by certified or registered United States mail within three (3) business days of the data of this contract or the data of your receipt to the address specified in this contract.
  4. Additional Rights to Cancellation: You or your estate may also cancel this contract for any of the following reasons:
  5. If upon a doctor's order, you cannot physically or medically receive the services because of significant physical or medical disability for a period in excess of three months;
  6. In case of your death;
  7. If the health club services to be provided under this contract are not available because the seller fails to open a planned health club or location, permanently discontinues operation of a health club or location, or substantially changes the operation of a health club or location.
  8. If you move either your residence or your place of employment more than twenty-five miles from any health club operated by the seller or a substantially similar health club which will accept the seller's obligation under the contract.


4. Privacy Policy

Your privacy is important to us. Our collection and use of your personal information—including data handled by Vagaro—are governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review it to understand how we manage your data.


5. Health and Safety Waiver

Participation in physical exercise involves inherent risks, including the risk of serious injury or death.

  1. Assumption of Risk: You voluntarily assume all risks associated with the use of the studio, equipment, and participation in classes.
  2. Medical Clearance: You represent that you are in good physical condition and have no medical reason or impairment that would prevent you from safely using our facilities. We strongly recommend consulting a physician before beginning any new exercise regimen.


6. Code of Conduct

We strive to maintain a respectful and safe environment. We reserve the right to terminate your membership or deny access to the studio for any conduct that we deem disruptive, unsafe, or in violation of our studio rules (e.g., harassment, damage to equipment, or failure to follow instructor directions).


7. Dispute Resolution: Mandatory Mediation and Arbitration

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or your use of our services, the parties agree to the following:

  1. Good Faith Negotiation: The parties shall first attempt to resolve the dispute through direct, informal negotiation.
  2. Mediation: If the dispute is not resolved within 30 days, the parties agree to submit the matter to confidential mediation in Massachusetts before a mutually agreed-upon mediator before initiating any other legal action.
  3. Binding Arbitration: If mediation fails to resolve the dispute, the matter shall be settled by binding arbitration in the Commonwealth of Massachusetts. You waive your right to a trial by jury or to participate in a class-action lawsuit.


8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law principles.


9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website or the Vagaro booking platform. Your continued use of the studio following any changes constitutes acceptance of those changes.


Contact Us

  1. If you have any questions regarding these Terms, please contact us:
  2. info@sweatwerx.com
  3. Address: 512 Main Street, Holden, MA 01520